False advertising in Forex capabilities!

I have had problems with Nedbank for the last 9 months in getting my money released that I pay over from my personal bank account in Saudi Arabia to my personal Nedbank Current account. I Stated my name, account number, ID number, sending the purpose of funds transfer in payment instruction, and also in an e-mail afterwards from my personal e-mail address.<br> They have told me from branch level that they battle in getting other clients funds released as well, and it seems the problem is with their global department!<br> I copy about six persons e-mail addresses in from their Global department, and have to send a lot of mails and phone calls to get my funds released into my Nedbank account, and I don't get any responses from the questions that I ask in my mails as well!<br> Nedbank is advertising how professional they are with regards to forex funds transfers, but cannot deliver on that advertising!<br> Pathetic service from what used to be a good bank! They are also deducting fees for debit orders returned, which they are the cause of! <br> Not refunding me for their in capabilities, and giving me a bad credit record as well!!<br> <br> Nedbank Client<br> Hendrik Barnard