False Advertising, false people

False advertising on their further home loan section. Under the reason for why you need further home loan is debt consolidation. Only to find out it is a lie. Nedbank themselves said to me that is a mistake they don't do it. Still, it is clearly on option on their website. After a month of to and thro we were declined on this matter that we cannot afford it. It was clearly stipulated by me that we want this further home loan to consolidate or debts. Clearly they could not understand what this means and we were denied once again. Never were we consulted on reasons, just a generic email that we received. We were happy clients but alas time to realise it is just a company. They dont really care even on their website they proudly state that if anyone has a difficut time with payments they can contact nedbank. Sure....