1 reviews | Active since Oct 2016

25 Oct 2016, 19:01

FALSE advertising!

<p>I recently app**** for a savvy plus account at Nedbank, as all the adverti*****ts state that one receives a Gold cheque card. I went to collect my card today only to find it is not as advertised. Why does Nedbank make promises and then not deliver on them? This is false advertising. I am a young professional looking to build up my credit record with a reputable bank and this first experience has left a sour taste in my mouth.</p>

0
Replies (4)
Nedbank
Nedbank's reply26 Oct 2016, 07:35
Official

Dear Alejandro,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update27 Oct 2016, 09:16
Reviewer Update

I was contacted yestereday by a consultant and told that an official complaint has been lodged & the issue would be resolved ASAP. Today I was contacted again to inform me that my new card has been ordered and will be ready for collection in 2-3 days. Thank you Nedbank and especially Nedbank Brackenfell.

Nedbank
Nedbank's reply27 Oct 2016, 09:47
Official

Dear Alejandro Rubenstein

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Nedbank
Nedbank's reply27 Oct 2016, 09:47
Official

Dear Alejandro Rubenstein

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.