**** offer from Nedbank, lies and/or incompetence

Nedbank offered a franchisee pacjage to us st a franchisee conference. I was interested in the bank guarantee to secure the rent for my shop. Initially things looked good and they asked me to pay for an insurance policy to secure the guarantee. To my surprise, the bank started to dilly dally about the guarantee. Their latest statement is that their credit department is evaluating the deal. This does not make sense because they have already caused me to pay for the insurance policy. In any case there cannot be any reason for a bank to take more than a week to evaluate a simple business like mine. This is case of a bank offering a product they have not fully understood and using it to entice me when they do not know how to deliver it. The bank has a terrible culture of poor communication, miscommunication and not telling or hiding the truth. None of the people that I have talked to is willing to give me the contact details of the CEO. The bank obviously has no regard for honesty and customer service. I have asked them to refund me the money I paid for the insurance policy which I took out on their behest. Everyone keeps kicking the can down the road.