Failure to update credit profile for no reason

<p>I am absoulutely disgusted with the service at Nedbank. In an economy where people are battling to find work and the market is heavily competitive, how does a bank like Nedbank afford to treat customers with a lack of respect and efficiency?? </p> <p> </p> <p>My account was in arrears in February and when I paid up the account my credit profile was not updated by them as it reflects on a monthly basis on my credit profile. I called them to understand why my account has not been updated at all at major credit bureaus and the only reason I was given was that "my account was previously in a month's arrears, so Nedbank is not obliged to updating my profile regardless of whether its paid or not" its been 2 months and nothing has been done. My account is currently on zero arrears and today I called their personal loans department, only to be transfered to their collections department (that couldnt pick up my account) only to be refered to their legal department which doesnt answer calls and I listened to the pnone ring for 5 minutes. Ultimately I had to call the personal loans department again, then I was refered once again to the Personal Collections Department which also don't answer calls. I even asked the lady that helped me that "will they answer my call?" and she said " unless they are out and unavailable then they might not answer but it was 11:55 am in the morning. </p> <p>What agrivates me as well is the fact that when I went to their Clearwater branch and spoke to them telephonically, they couldnt pick up my account and they couldnt assist me as well. So what the hell must I do?? It's great demanding money from clients and even getting them to take further loans yet the after sales service is pathetic and unreliable. </p> <p> </p> <p>All I want is for these peole to update my credit profile and oh change my debit order date. Which neither departments above could assist me with!!</p>