Failure to send and reverse Imali - TWICE !

<p>I paid money into my Father's cell number on 16/12/2016 AND on the 19/12/2016 and to date he is unable to get the money from the ATM.</p> <p>It was R600 in total and I was also charged R10.50 for each transaction.</p> <p>I phoned to lodge a query about it and was on passed to 4 diffrent consultants and NO reference number was ever given.When I asked to speak to a superviser, I was 'put on hold'............after 5 minutes of holding, it was clear that there was no intention to forward my call.</p> <p><br />My Father asked for help and the branch and the manager in Kroonstad was unable to help as he was not 'fami**** with the product'. I called the branch managers' supervisor and an investigation is happening as the money has not been received as the pin does not seem to work at all. </p> <p>Please refund the money back together with the bank charges - or else confirm that the money went through and where was it withdrawn and where.</p> <p>PATHETIC SERVICE WITH UNPROFESSIONAL STAFF .</p>