Failure to secure a new client for Nedbank!

Around mid-May I was contacted by your consultant to apply for a credit card. I accepted the offer and we completed the application on-line. He then informed me that I qualified for a Platinum/Amex Credit Card. I was then requested to forward certain documentation. I duly comp**** with this request and around the beginning of June I was contacted once again by another consultant who confirmed receipt of said documentation. He also said that my application was approved and that I'd be able to collect my card from my nearest Nedbank branch within a couple of weeks. I informed him that my nearest Nedbank branch is Musgrave Centre, Durban. He then provided me with a reference number FI*** for the purposes of following up on my application. However, I've heard absolutely NOTHING since, and when I tried to follow up this morning, the consultant, Sifiso, informed me that my initial application had lapsed and that I'll have to re-apply once again!?! This absolutely infuriated me and I informed him that if this is how Nedbank operates, then I'll rather stay with my present bank! NEDBANK! YOUR RESPONSE PLEASE???