DD
Dolores D
1 reviews | Active since Jul 2013
30 Apr 2015, 15:40
Failure to respond that deductions will be stopped
Reference (CCM: ***)<br> <br> By email I advised Nedbank on 27 April that a company had made two ********** deductions from my account. I sent them all the details. I requested Nedbank's assurance that no further deductions would be allowed by the company. I have since sent about six emails, but still do not have that assurance. I had a response from Karen Venter who said nothing about stopping further deductions. I had one phone call from ***le B today who said that she had not been given sufficient information on the issue. I emailed the details to her. I have had no response from Matsoyiyane, T. (Tamara)
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Replies (1)Nedbank's replyOfficial
30 Apr 2015, 16:27Hello DDonovan,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply30 Apr 2015, 16:27
Official
Hello DDonovan,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
