Failure to refund my installment ****med by Ms Tsegofatso Mokwatle Nedbank Agent at Complants Department

20/01/2025 I made a deposit at the Nedbank ATM for my Nedbank MFC account installment of R6000 unfortunately the ATM had network and technical problems it was very slow to such an extent that it did not take that 6k deposit all at once i then decided to break it in to two different deposits because it kept on returning the notes as they were a lot Now with the first deposit of R3100 the ATM chose a wrong reference instead of MFC the amount was deposited into Personal lOans of which I do not have any personal loan with Nedbank I only have Car finance of which I was intending to deposit my funds to….then the 1st slip came out showing a wrong ref then I was left with the 2nd deposit of R2900 to make it R6000 in total i then made a 2nd deposit I made sure I’m choosing the correct reference but still it came out saying personal Loan again meaning the whole R6000 was misplaced …I called Nedbank they asked me to send the deposit slips it took a very long time for them to consider my case there was a log of neglecting from the Agents that were helping me from Personal loans department they kept on saying the funds are the but the deposit slips are not clear I kept on calling up until Tsegofatso mOkwatle managed to refund back only R3100 of my money and she did that after 3 months of me trying to reach out to Complaints department mind you my MFC account was badly affected it was in areas and financially I was swamped now up until today they haven’t refunded my 2900 that is the 2nd deposit yet both deposit slips were sent they’re busy saying it’s not clear how is it going to be clear because that was January and now we’re sitting at May Ms Tsegofatso Mokwatle and her manager are the main people that are assigned to my case as they managed to pay back the R3100 now what’s stopping them from refunding the remAining R2900 because both deposits were done on the same ATM o the same day and some of the agents confirmed that the funds are there it’s just that they not allocated ms Tsegofatso who was dealing with this case is now not taking my calls her manager is ghosting my case she blocked me on her work line that’s because she found the funds and deposited them back to her personal account i am never going to give up on this case I will make sure Nedbank pays back the amount because there’s no way I can have An audacity to Rob such a huge company that’s my money and I work hard for it if Nedbank wants me to deal with the company’s image and reputation legal wise I will do so

I want Nedbank especially Tsegofatso she has all the information to deposit the remaining R2100 back to my MFC account so that my account can be on good standing.

MFC and both Personal loans department should be negotiating on this matter they should be scrutinising all the books and entries to make sure this is corrected.