Failure to Pay Income Due to Trust Beneficiary

I am an elderly pensioner who receives regular monthly income from a trust fund administered by Nedbank Trust, the Trust Division of Nedbank. Two month's arrear income plus this month's income remain unpaid and overdue. Emails sent to Melinita Kitching on 15 December and 18 December requesting urgent payment have failed to elicit a reply. Nor has there been any response from her direct telephone line during the past 24 hours . The phone just rings. During the past 24 hours I have also left voice messages with Jana Wiese, an Assistant Manager, and left numerous messages at the Call Centre in an effort to speak to Management, but all to no avail. It was explained in the two emails referred to above that the funds owing to me are URGENTLY required before Christmas to meet essential expenses.This is not what I would expect from a company that advertises world class service on its website!