Failure to deliver good service

I was in Nedbank (Cresta) on Saturday, 23 September 2017. My ticket says I arrived at 9:17. I was helped minutes before 10:00 after I went to complain to the bank manager, Mr. Prakashan Govender . I came primarily to deposit money into my son's account which was "overdrawn". He had been in hospital and is still unable to look after his own affairs, so I have been following up on matters. The manager told me I could not deposit money into his account, but the teller told me the account was overdrawn with 54 cents. For this repeated sms-es had been sent out! I paid R 250 into his account. What a selfish attitude from this bank. Such a lot of effort and waiting on my behalf for 54 cents. And no regard or respect for my time. Another elderly lady, possibly in her seventies arrived at the bank at 9:00. She was eventually helped at 9:55 after I went to complain to the manager. He said it was not true. Another lady then took the elderly lady's ticket and showed it to him. The manager attacked this lady saying she was rude and interfering with his helping another client. In the light of the law and the Older Person's Act this is abusive behaviour towards an older person. It applies to me too as I am 61 years old. No apologies were made and actually the last thing I want is an insincere apology. I think service at this branch on Saturday was disgusting and the bank was not busy at all. The manager did not care at all about the service that was being rendered.