Failure to assist with a basic ***** transaction

Needed help with disputing a *****ulent transaction on my account. No feedback for 2 weeks until I get an SMS stating that the merchant has refunded me after nedbank has refunded me so nedbank will be reversing their refund. I give it a week to see if the funds reflect in my account. Not the case.

1 week later i call help centre to find out why the payment is not reflecting that they said the merchant made. Spend 45 minutes being tossed around between departments only for a dispute analyst to come back to me stating that they closed the case because the supplier refunded. When explaining to dispute analyst no refund was received i want proof that what they are saying is true, i get blocked and ignored.

Honestly, dealing with department home affairs is a more pleasant experience than having to deal with nedbank.

Will be reporting nedbank for ***** if they cannot provide the proof as requested within 24 hours.