Failure to assist by Nedbank

I've gone to you branch at Maponya and each time I wanted to deposit money for school fees I have been told we have to deposit outside at the ATM as deposits are no longer done inside. Yesterday I deposited money and unfortunately lost my deposit slip and when I returned to the branch today to request assistance in a form of a copy,I was told I cannot be assisted because I made the deposit outside.

This does not make sense that you drive people to use atm deposits if you are unable to assist them further should they misplace their slips,this message should be made public so we can make an informed choice.You guys need to do better in treating people who use your services. I know it is my responsibility to make sure I keep my slip safe but you should have a way to assist me incase things happen.