BM
Banele M

1 reviews | Active since Sept 2012

16 Aug 2015, 20:28

Failure of Sendi-Mali

I was doing payments on the 08 August 2015, I Left 281 in my bank account then I remembered Nedbank processes transactions and I did want that money going, I sent it to my self via sendi-Mali (biggest mistake) on the 09 August I tried to withdraw the fund from sendi-Mali followed instructions got to an ATM it declined showing zero funds I tried again 6 hours later same result went it in to a ned branch to have the money reversed back into my current acc I was told it was not possible but the funds would be reversed automatically in 3 working days. <br> <br> Contacted Nedbank on Twitter Cody called on thursday after tawking she said she would refer it to the relevant department. <br> <br> Im still waiting for access to my funds

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Replies (1)
Nedbank
Nedbank's reply17 Aug 2015, 07:25
Official
Hello BSCMtan***i,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team