NN
Nokwanda N

1 reviews | Active since Aug 2016

25 Aug 2016, 11:03

failing to rectify their mistake

<p>Hi, during the month of July I transferred R50 000 from the Nedbank account to my Absa account. The teller made a mistake and they entered a wrong account number so the money was transfered to someone elses account . Nedbank admitted to their mistake but up untill today they have not refunded me. Absa helped me to track down the person but the person didnt return the money. When ever I call Nedbank they tell me they are still processing it. I am supporting two families and a daughter in varsity doing her 3rd year , she been expelled from her lectures due to her funds and she has missed important submittions.</p> <p>Phindile Ngcobo </p>

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Replies (1)
Nedbank
Nedbank's reply25 Aug 2016, 12:40
Official

Dear Nokwanda,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team