Failing to deliver CARD

My cards were due to expire on 31 MAY 2020 and I called the contact center around April to advise them the cards will expire. I was advised that the system will automatically place orders for new cards 6 weeks before the expire date. In the 1st week of MAY I called again and advised that I have not received any SMS about delivery of my cards. I was then sent a Cheque Card and collected it. I asked about the Credit Card as it was also about to expire & was told same thing that the system will place an order. I called again 2 weeks before 31 MAY and advised that the system will automatically place an order for the Credit Card. I called again on 29 MAY and advised that the system will place an order. I called on 1 JUNE 2020 as I could not do any transactions from the Credit Card as the card has expired. I was then told that the cards have been blocked hence the system cannot order the cards. I advised that the cards have expired anyway so I should get new cards. I was advised that I will be charged R140 for replacement of cards to which I disagreed that I should not be charged as the cards have expired. We then agreed that they should place the order for the card and upon collection I will ask the branch to reverse the R140 as it should not be charged. It was on the 1st when order for the new card was to be placed. I called again on the 4th June asking about the card and advised that it will be sent. Bear in mind that I am unable to do any transactions from the available funds on the credit card. I was intending to buy a gas heater as my children were visiting me on the 8th. I called again on the 9th and was advised that the order for the new card has not been placed and they will send an urgent email to the ADMIN department and the order will be placed and delivery will take 4 - 5 days. I have been forced to continuously buy expensive electricity as I am forced to use an electric heater to keep my family warm in this cold weather. The kids will be going back on Friday and I am still without a card & still unable to do transactions "transfer from credit card to cheque account". I have been severely inconvenienced and I am utterly disgusted by the service