Failing provide feedback

We app**** for a home loan at Nedbank, 20 days passed without any feedback, we called and sent emails and that was the only time we heard about the progress of the application. Its more than 33 days now since we have made our application and we have not been given any concrete response. I'm very disappointed with how Nedbank is serving us because if we do not call them or send an email we don't get any feedback from them, even when we call we are told to hold for a couple of minutes before we can get assisted, the worse part of it is after holding the Nedbank consultant will tell he will call you back and doesn't, untill you call them again. In the media Nedbank declare that the application takes less than 24hours, our application is more than 30 days now and the owner of the property is now considering other buyers. I wish Nedbank could have told us in time that they cannot assist us so that we had enough time to consider alternative options. I appeal to Nedbank to improve their services and be honest to their customers.