Failed to follow instructions

Good day

I was Offered a Credit Card Last year in which I’ve taken, But at point of first contact I requested this to be linked to my Internet profile, this was not done as the call centre on a number of times refered me to the Branch, and When getting to the Branch I was referred back to Credit Card division, Ive then requested for a Debit order to be created and this was not done.

Now Nedbank? you guys indicate that your Calls are recorded, When I request for this to be pulled Out I’m asked @ What date and time, this happened a number of times and also who writes this info down?

Nedbank does not follow my instructions, and I’m now facing the Consequences for someone’s incompetence, Is this fair upon me, I don't Think so?

I have already been to complaints Dept and they was no help at all.

PLEASE HELP ME RESLOVE MY ISSUE, IM READY TO GO TO THE OMBUDSMAN WITH MY ISSUES!!!!