Failed to deliver!!! POOR SERVICE

I was given a call on the 15th of October by one of Nedbank's consultant letting me know that I qualify for a greenbacks credit card on behalf of my business ( I have a business account with this bank )... I told him I am interested answering all his questions making sure that I am really giving him permission on this "application" BUT to my surprise I still haven't gotten my card, it's almost 3 weeks and was told that my card would be delivered within 5 to 7 working days.. I really don't appreciate nedbank selling me a product and at the end of the day not being able to deliver what they promised- Let me not even talk about their pathetic customer care trying to figure out what's the delay or the progress regarding the card. Really pathetic service!!