Failed security questions twice?

So, after I have been with my current bank, Standard Bank, for 35 years, I wanted to leave. First bank I tried to open a cheque and credit card account I failed the security questions although I answered them all correct. Then the lady said she can ask me another set of security questions, and the last question wasn't a question I was able to answer because it's not correct. She asked me if I receive emails at "my work street address" and I said no, but I do receive emails at work and therefore I said no (because I don't receive them in the straat but at an email address), so then I failed the security questions again. O my word, just going to try the next bank because that is really pathetic!!!