Failed online data purchase
<p>Last week wednesday I purchased data for my mobile device on the Nedbank internet banking site, It didn't reflect immediately like it generally does, so I purchased again as I needed data urgently. Both of those transactipons did not give me data, I waited and I still have not received this data. I spent a total of R265 and have received nothing.</p> <p> </p> <p>This is ridiculous and I will not buy data online again using the nedbank services!!</p>
Dear Robert
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Robert
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank was very helpful and helped me by refunding me the full amount. Thank you
Nedbank was very helpful and helped me by refunding me the full amount. Thank you
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,