Failed Debit order charge reimbur*****t

I am very disappointed and angry with Nedbank personal department, you never get assistance with queries as for some reason no one wants to take responsibility or they all don't care about their clients. In April my external bank account was debited way before our agreed payment date and this debit order was sent more than 7 times and I was liable for those bank charges as calling Nedbank was just useless as no one assisted but I was sent from 1 department to another without a solution.

It is now happening again this month and I know I will not get assistance and must be ready to loose my money due to their debit orders sent to my bank before pay day. 2 debit orders have been sent through costing me R260 already and this must be fine. I need assistance and complaints department did not help me the last time.