Failed attempt to open bank account

Failed attempt to open bank account. I've held an account for about 39 years, yes that goes back to the days of SA Perm! About a month ago I tried to open an account for my newborn and was advised to use the app by customer services at the Mall of Africa branch. Which I did and uploaded all the required information. A month later, the account still hasn't been opened. I've dealt with two different people handling the complaint that have just disappeared, a person who sits behind a chatbot that killed my query without resolving the issue and a call from Floral at the Boulders branch who promised to make things right (but has fallen silent for 2 days) One would assume that opening an account using the app is an easy thing and guess what being a bank you're supposed to be masters at opening accounts. I guess not, I really don't want to give you guys anymore business and will rather move elsewhere becuase this is now pathetic.