mR
marabye R

1 reviews | Active since Jun 2015

25 May 2017, 12:13

fail to understand

<p>When I purchased my car, where I signed off the paper work the finance manager incorrectly informed me as to when the first debit order will be deducted. Come month after I had made payment for schooling that I behind with debit order for the vehicle, which was explained that my first debit order will be Feb 2017. Eversince I have try to relay and having to recovery the monies from school is nightmare, the school has informed me that there have a non-refundable policy and when I has pushed to take my case the small claims court and which is a process of its own, my biggest problem is the harassing calls after I have explained my situation over and over and its irritating, I made payment every month but with these calls am becoming impatient and irritated as I need to allow the court to make the ruling as well. So it will help harassing me with calls.</p> <p>Below is the message from the school</p> <p>Hi Marabye,</p> <p> </p> <p>Just to sum up the “refund situation” - If you had paid the full amount and not started then you could have a large part of your money back – you paid part invoice – your courseware was purchased and you were booked for the training where after you cancelled, so I did tell you that at least there would be a cancellation fee for the registration and costs.</p> <p>I saw the email to the CCP and I understand your urgency due to your situation that has changed.</p> <p>I will, as mentioned earlier, revert soonest.</p> <p> </p> <p>Regards,</p>

0
Replies (6)
Nedbank
Nedbank's reply25 May 2017, 13:22
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply25 May 2017, 13:24
Official

Good day Marabye

Kindly provide us with your ID number or account number so that we can assist you further with this complaint. email : ***

Kind regards

Client Experience Team

Best regards,

mR
marabye R's update25 May 2017, 13:26
Reviewer Update

********** 320080 this account is related to my vehicle account.

Nedbank
Nedbank's reply25 May 2017, 13:29
Official

We unable to view the number on your posting please private message us.

Kind regards

Client Experience Team

Best regards,

mR
marabye R's update25 May 2017, 13:33
Reviewer Update

I have sent an email to ********** with the ID number.

Nedbank
Nedbank's reply25 May 2017, 14:17
Official

Thank you.

Kind regards

Client Experience Team

Best regards,