Facing Eviction Due to Nedbank's Incompetence

Due to Nedbank's utter incompetence and lack of service or care for their customer's concerns our domestic worker is being put under severe stress and could face eviction

On the 15th of April 2024 our domestic worker was busy depositing money into an ATM. The deposit was into her landlord's account for her monthly rent. After confirming the details, the ATM screen turned off and then after a while turned back on again. No one was with her at the ATM. When it turned back on, she was on the home screen and therefore she could not complete the process but the ATM took her money. She later checked and the money did not show in her landlord's account either.

She went into the bank and they said they could not help her and she had to contact customer service. She called them and they said it will take two days as they will need to check the ATM and footage. Today is the 14th of May 2024 and they still have not gotten back to her. She has called numerous times. In the meantime she is under intense pressure to pay her rent and does not have the cashflow to do so.

This a disgrace. So the question is, Nedbank, what are we going to do about it? This needs to be resolved immediately and the responsible persons held accountable.