Faceless Nedbank Treatment

About six months ago Nedbank East Rand Business department contacted us at Radio Veritas about FICA requirements. We have been clients for 15 years. We were threatened with freezing our account and despite having submitted required information our account was frozen within a week of Christmas thus making it impossible to pay salaries at this festive season. They further required information relating to the SA Catholic Bishops conference which was closed for the festive season. We spent almost a week running around to provide them with required information which we submitted personally to their offices in Greenstone. The issue at stake is that they want documentation signed by the SA CBC to the effect that the SA CBC resolved that radio Veritas bank at Nedbank. This was not the case as all financial matters were left in the hands of the trustees when radio Veritas was established. We are a stalemate with a heartless and inconsiderate Department of Nedank. There was no way that we could be put through to the faceless FICA department or to the CEO of NEDBANK. Nor was the banking Ombudsman effective. The telephone number provided did not work.