F*cking Incompetence

I was sent an sms asking if they could send my new card through to Braamfontein where i opened my account i told them no and a lady called me a few days later inquiring as to where they should send the card i told them Centurion Lifestyle Centre yet when i followed up with Centurion Lifestyle Centre they advised me to call Braamfontein Office and ask them to send it to them as it is with The Braamfontein office after i asked them not to do so, my ATM Card has snapped and i am unable to draw money and the Lady at Braamfontein told me i need to call the call centre and arrange a new card to be sent to Centurion she was not even helpful she just passed the buck and couldnt care less, why should i have to wait 5 Working days for Nedbank staff stupidity incompetence? Or else i am expected to drive from Centurion to Braamfontein to collect the current card issued, or else i am without any means of cash for the weekend and for the next week