exyremely unhappy and my integrity challenged

worst Insurance, unprofessional, lack emphaty and treat you as a ***** when submitting a claim.their assessors are ***********.I claimed for my stove and oven same time I claimed for household items e.g. TV and fridge...budget..wow...sortrd8me out in a heartbeat.....wonder lady Lerika (one consultant) dealt with my claim,as for Nedbank insurance more than 5 of which neither k ows what the other do...you have to explain over and over everytimr you get transfered.....phoning grom my cellphone...no where they tell you to hang up we'll call you back, unless you ask.....Im at wits end....its now more than 3 weeks....they assigned a guy who questioned me like a private investigator.....Im suffering from hypertension and told him to deal with my wife.....what can I do please .....I submitted a claim gor cracks and my tiles cracking in the old side of my lounge with the new extended side intact....they rejectedy claim then and said the new foundation pushed against the old hence the cracks......Nedbank insurance is a lauging stock