Extremely unhelpful

I Have been on hold for over half an hour to query a message i received regarding a payment on my credit card and when the voice note gives me the option to press 1 to leave a message to call me back it says 'we are unable to process your request' and it hangs up on me!!! when i spoke to a consultant they advised they cannot help me with my request and that i must stay on hold to sort out the issues or i will have bad credit and they put me through to the same number that drops my calls!!! i am extremely unhappy with the service i have received from this bank over all the years i have been with them. if this issue is not resolved IMMEDIATELY i will me moving ALL of my accounts to a different bank!!!!!! <br> <br>