Extremely unhappy with Nedbank - unauthorized debit order!

Emailed the below complaint to Nedbank - after providing signature etc I still wait for their response. Literally considering moving my bond !!!!, Not sure if I should try facebook or twitter. Your error NEDBANK and now I am having to be inconvenienced. SEE BELOW EMAIL WAS SENT SENT 6 DAYS AGO, I GUESS NEDBANK DOES NOT REGARD THEIR CLIENT.

Sent: Tuesday, 02 September 2025 21:41 To: *** <***>; *** <***>; *** <***> Subject: Fw: Home loan: Case Reference *** Dear Nedbank HomeLoans Team, I am writing to express my deep concern and dissatisfaction regarding the recent double debit on my bond account. This error has not only placed me under significant financial strain, but it has also infringed upon my rights as a customer to receive fair, accurate, and reliable service. In a single month, Nedbank received R27,193.60 and continued to debit R11,084.35, and a additional R11,086.35 from my account—amounting to the equivalent of five monthly premiums. This is not only excessive but entirely unjustified. The result has been a serious disruption to my personal budget, leaving me without access to funds I rely on for basic living expenses. What’s more troubling is that I am now being asked to provide two signatures to correct an error that was not mine to begin with. This added inconvenience and administrative burden is unacceptable, especially given the distress this situation has already caused. I placed my trust in Nedbank to manage my home loan with professionalism and care. This incident has severely undermined that trust and placed me in a financially vulnerable position through no fault of my own. I am requesting the immediate reversal of the duplicate debits and the full restoration of the affected funds. I also expect a formal apology and a clear explanation as to how this error occurred. Please dont advice me the process takes 3-4 days, its a Nedbank to Nedbank transfer. If I can do a same-day transfer to another bank, what stops you. I look forward to your urgent attention and resolution. Sincerely,