Extremely Poor Service & No Accountability from Nedbank – 3 Years of Frustration!

I have been trying to get a simple response from Nedbank since 2022. For over three years, I’ve been emailing them weekly, begging for clarity on my account – all I want is to know how much I still owe and where to pay it.

Nedbank has so many departments, but not one of them can give me a straight answer. I’ve been handed over from one attorney to another, and even the attorneys admit they aren’t handling my account anymore. Yet, I continue receiving threatening SMSes and get passed around with no one taking responsibility.

I have repeatedly asked for:

* Clear account numbers to make payments * The correct reference numbers * A statement of my outstanding balance

I have sent proof of payment to Nedbank and to the attorneys involved, yet no one replies or confirms anything. I have proof of every single email I sent – and Nedbank’s lack of response.

How can such a large financial institution be so disorganized and unwilling to assist a customer trying to pay? I am absolutely fed up with the lack of service and professionalism. I expected better from a bank, but clearly, *accountability means nothing to Nedbank*.