Extremely poor service from this Nedbank branch

At the end of July 2015, I requested Nedbank to print me bank statements that were older than 5 years. The person that assisted me was Gareth. Gareth told me that it will take 6 working days and that he will let me know once the statements are there. I informed Gareth that I will be out of the country for a while and that I will collect the statements when I'm back on the 10th of August. Gareth told me that he'll have the statements ready for me<br> <br> On the 11th of August I went to collect my statements. Gareth was not in and Vivek(not sure of the spelling) assisted me. He phoned Gareth to ask him where the statements where. I was informed that the statement were suppose to be emailed to me, but I was never told this and never received them via mail. Vivek said that he would request the statements again. He told me that he would keep me informed as to the progress, but it will take another 6 days. He phoned me later that day to give me a progress update.<br> <br> On the 28th of August I still haven't heard from Nedbank. I phoned the branch requesting to speak to the manager, but she was not available and left a message for her to phone me.<br> <br> I have till now, not heard anything from Nedbank