EXTREMELY POOR SERVICE FROM NEDBANK HOME LOANS DEPARTMENT

I have had an unresolved query on my home loan account since June to date with no resolution. The call centre experience is unacceptable - calls ring continuously and you are placed on hold for 30 minutes or more. When you finally get through, your call is transferred from one person to another within the home loans department, and none of them are able to assist or resolve the query. The level of customer service is pathetic and highly ***********. Private bankers are rude and act as if they are doing clients a favour, when it is their job to assist until a query is fully resolved. Nedbank Home Loans employees have been the worst to deal with and show no care or urgency for client issues. This department needs serious improvement in customer service.