Extremely Poor Service from Nedbank

I have been a client of Nedbank for more than 15 years. In general their service has been good. However, it appears they prefer to lend people money, rather than assist them in investing. I app**** for a homeloan with them, received an email and a follow-up shortly thereafter. I was very impressed and decided to contact them about investing lump sums into RAs. I used their online chat option via the Nedbank App and again was very impressed with the quality of the service. An appointment was scheduled for a phone call via the app. I was contacted on time and assured I would receive a phone call. After once again contacting Nedbank via the online option to confirm my email address and being assured the consultant had been forwarded my email address I once again waited for the information. The phone call took place on 8 July. I am still waiting for my email. Extremely disappointed in the service. I am no longer sure I want to take out a homeloan or invest with them.