Extremely poor service from Nedbank

Policy cession cancellation: one would imagine that when a bond has been settled years ago it would be a simple thing to get a letter of cession cancellation from Nedbank on a policy previously ceded as bond surety. Not the case. After speaking to various people over 3 days I was not any closer to a solution. Finally spoke to Walter who helped with an email address: *** This seemed appropriate as the policy is part of a deceased esate. The first email was sent 4 days ago. No response, not even an acknowledgement. Sent a follow up request on Tueday and copied *** still no response. There was even an email from Nedbank Client Service Support to the Deceased Estates Division asking them please respond to me directly. Still no response. This is terrible service Nedbank. It shows a complete lack of care towards your customers.