Extremely Poor Service – Claim C***

I am extremely disappointed with the service received from Nedbank Insurance.

Due to strong winds, a tree fell on my property and damaged my electrical fence, leaving the property unsecured. I submitted my claim on 22/12/2025. Nedbank appointed Digicall Assessing Solutions (Pty) Ltd to assess the damage, but no assessment took place within the stated timeframe.

Despite multiple follow-ups, no action was taken until after I personally contacted the service provider, and only then was a contractor scheduled for 27/12/2025. I requested a callback from a supervisor or the claim handler (Maureen Mothogwane), but no one from Nedbank contacted me.

The policy states that an assessor should attend within 48 hours, yet my property remains unsecured. The only explanation given was that it is the festive season. Crime does not take holidays, and this situation required urgency.

This has been a very frustrating experience, with poor communication and no sense of responsibility. I expected far better from Nedbank Insurance.