Extremely Poor Service and No Feedback on ***** Case

In July, money was *****ulently taken from my Nedbank account. I immediately reported the incident, but since then I have received no proper feedback or resolution.

I have now called three times to follow up. On my most recent call, I was kept on the line for 40 minutes, transferred from one person to another, only to be told I would receive a call back. It has now been two weeks and I still have not been contacted.

This level of service is unacceptable. I am left completely in the dark about what is happening with my case and my money. Nedbank needs to urgently improve communication and take accountability.