Extremely poor service

I am grossly disgusted with the poor service received from Nedbank The Glen. Angelica assisted me with a personal loan application on Wednesday 18/02, the personal loan division has not received the forms up till today (21/02). I was told they unable to scan it through so they have faxed it. <br> <br> I called the personal loan division numerous times and was told that no forms have been received and I should call the bank. When I call the bank there is never anybody who is available to assist. I went into the bank today, I was told by Angelica that there is nothing that can be done. I was given the impression as if tough I must live with it. <br> <br> I tried to get assistance from the bank's personal loan consultant, but was unsuccessful. Their personal loans consultant showed me that she did not do the application so there is nothing that she can do. No effort what so ever. Their attitude stinks and the service received from Nedbank The Glen is down right pathetic.