1 reviews | Active since May 2018

31 Jul 2018, 08:28

Extremely Poor Service

Item: Nedbank
Rating: 1
Author: Joseph M

I regret moving from a good bank to worst. I app**** for a credit card with Nedbank online, I submitted all the documents they requested and I got an SMS that they will get back to me shortly that was a week ago. Till today I have not received any communication or what so ever from the bank, Instead it's me who keeps calling them without any satisfactory response from them. A credit card application should not take this long. A family member of mine app**** for a credit card before me from FNB and within three days his card was delivered but I am still waiting to hear if my application has been approved.

Helpful (0)

Replies (6)

Nedbank's replyOfficial

31 Jul 2018, 09:25

Dear Joseph

We have noted your concerns regarding your credit card application . Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support

Best regards,

Nedbank's reply31 Jul 2018, 09:25

Official

Dear Joseph

We have noted your concerns regarding your credit card application . Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support

Best regards,

Joseph M's updateReviewer Update

02 Aug 2018, 13:01

Still waiting for my feedback after the Resolution Manager called me and promised to give me feedback two days back..

Joseph M's update02 Aug 2018, 13:01

Reviewer Update

Still waiting for my feedback after the Resolution Manager called me and promised to give me feedback two days back..

Nedbank's replyOfficial

02 Aug 2018, 13:17

Dear Joseph ,

Kindly note that the Resolution Manager is working on the matter and will contact you as soon as feedback is available.

Regards

Client Service Support

Best regards,

Nedbank's reply02 Aug 2018, 13:17

Official

Dear Joseph ,

Kindly note that the Resolution Manager is working on the matter and will contact you as soon as feedback is available.

Regards

Client Service Support

Best regards,

Nedbank's replyOfficial

06 Aug 2018, 09:30

Dear Joseph

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.

Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.

We look forward to a long-lasting relationship

Kind regards

Client Service Support

Best regards,

Nedbank's reply06 Aug 2018, 09:30

Official

Dear Joseph

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.

Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.

We look forward to a long-lasting relationship

Kind regards

Client Service Support

Best regards,

Joseph M's updateReviewer Update

06 Aug 2018, 10:14

Thank you so much for getting back to me, apologies I am experiencing problems with the network. How long is it going to take for me to receive my cards? I will update the star rating, thank you so much for your assistance. Regards, Joseph Mkandawire

Joseph M's update06 Aug 2018, 10:14

Reviewer Update

Nedbank's replyOfficial

06 Aug 2018, 10:36

We will advised the Resolution Manager of your comments.

Kind regards

Client Service Support

Best regards,

Nedbank's reply06 Aug 2018, 10:36

Official

We will advised the Resolution Manager of your comments.

Kind regards

Client Service Support

Best regards,