1 reviews | Active since Jun 2016
Extremely poor service
<p>This is the second time I enrolled into a contract with Nedbank. The first I was extremely impressed and made me change banks. This time around, it's like they have lost the plot. After day three passed going into day four and no response have been received with regards to my enquiry and I was promised by the consultant who assisted me that he would inform me as to the process of my enquiry so that I i CA know where it stands (after visiting the bank thrice due to an error in my application, an error i did not do) and to date, no one has gotten back to me.</p> <p>Not good at all. </p> <p> </p> <p>Makes me think of changing banks again back to who I was with.</p>
Dear Maghmoed,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Maghmoed,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you for your reply.
On top of that, I sent the contract consultant an email and his out of office came up.
How do tell someone that you are going to let them know as to the process of your application and then go on leave.
Thank you for your reply.
On top of that, I sent the contract consultant an email and his out of office came up.
How do tell someone that you are going to let them know as to the process of your application and then go on leave.