Extremely poor customer service from Nedbank homeowner's insurance. A total money and time waster.

Extremely poor customer service from Nedbank on my homeowner's insurance. A total money and time waster. It took more than a month to get their service provider to come for an assessment of my storm-related damage to my property, and another week to get feedback on their inspection report. And their response was provided with clear information, which I'm still waiting for. I haven't received any explanation from the claim handler although they assured me he would provide me with further details in the way forward. For the past 6 weeks, they changed service providers for my claim assessment several times as they were not able to get hold of them. They never kept me updated on the progress on the claim either. I was always the one following up, calling them, or emailing them. The claim handler never contacted me as they ensured he would to keep me updated and explain the process. I provided them with all the information they asked if me and even submitted a quote from my own contractor. They wouldn't accept the quote unless one of their own contractors had assessed the damages, but they were struggling to get hold of their own contractors for weeks! All the ones they assigned the claim to never contacted me to set up an inspection, week after week. They were very unprofessional and still are, not keeping their word and wasting so much of my time. The water damages got worse over time and I lost a tenant who cancelled their rental contract and a potential tenant who was interested in the place. Two months of rental income completely lost due to their incompetence and lack of service delivery.