MC
Martin C
1 reviews | Active since Aug 2017
18 Dec 2019, 08:40
Extremely Poor Customer service and lead time
Hi
So ive requested a replacement credit card on the 27th of November due to ********** activities on my card, Nedbank assured me that a new card would be sent to my branch and within 5 days I can collect my new card. Well today is the 18th of December and still no card and according to the call centre the card hasnt even been sent. This is pathetic to say the least and if this is customer service nedbank is going to lose a lot of business
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Martin C's updateReviewer Update
20 Dec 2019, 11:18So my old card was blocked and I was waiting since the 27th of November for a new card , and guess what I didnt have a card to perform any transactions and sure as hell a there is a transaction on the 19th of December for R277.10 and I only received my new card on the 20th of December @ 10:00. So someone inside nedbank is de*****ing their customers and I will be opening a case of ***** against nedbank
MC
Martin C's update20 Dec 2019, 11:18
Reviewer Update
So my old card was blocked and I was waiting since the 27th of November for a new card , and guess what I didnt have a card to perform any transactions and sure as hell a there is a transaction on the 19th of December for R277.10 and I only received my new card on the 20th of December @ 10:00. So someone inside nedbank is de*****ing their customers and I will be opening a case of ***** against nedbank