Extremely Poor Customer Service and Lack of Professionalism at Nedbank

Nedbank’s customer service has been extremely disappointing. Their staff appear poorly trained, and the overall after-sales support is unacceptable.

I scheduled an appointment through their app, only to arrive and be told that the consultant I was booked with was off for the weekend. I then had to wait in the queue for another consultant to assist me. While waiting, the weekend manager approached me and, in front of other clients, asked how much money I intended to invest. Although I understand she may have been trying to assist, such a question is highly inappropriate to ask publicly. Financial matters are personal and should be handled confidentially — surely the POPI Act applies in situations like this.

Furthermore, I have been following up on an investment account issue for an entire week, only to eventually be told that the account was locked due to FICA verification. At no point was I informed that the account required FICA updates — a simple notification could have avoided all this frustration.