Extremely Irate and disappointed client

My account was flagged/blocked because of ***** on Sunday 20 October 2024, I have been calling in to the call center since then, on Wednesday 23 October I received a case reference and was told an investigator was not yet assigned. I was told to email an affidavit and proof of payment to *** which I did. I then called in again on Thursday 24th and was given an investigator and a contact number which was incorrect. Friday the 25th I went into branch to request that my salary be reversed to my employer as there is this ongoing case, to which iI was told it would not be possible as all monies coming into and out of the account are on hold. I was told that the investigation would take 4 weeks which I found/find ridiculous as the person who snet me the money, their account was cleared and was released on Tuesday 22nd October. I called into Nedbank again this morning and this consultant told me the investigation will take 9 weeks. I am beyond livid as the bank that alerted Nedbank has/had completed their investigation within hours of their client going into branch to escalate this. I am being sent form pillar to post with no feedback unless I call into their useless call center and every single time without fail I am given multiple versions of the truth. Investigator Modiba Maite has been given all information require/requested and the case number from the bank the alert came from and not once has this person called or emailed me to let me know what is happening. I have now again gone into branch and was told nothing could be done besides an email as the investigators line was/is on busy. This is the worst service I have ever received from a financial institution and has really altered my view of Nedbank. The only solution I am looking for now is a reversal of my salary.