Extremely inefficient service!!

I app**** for a personal loan at the Centurion mall branch this past Monday. I sent an email this morning to ask for an update with regards to the progress of my application and did not receive a response any response from Kholofelo, the consultant who is assisting me with the application. I then decided to call her and spoke to Pat who told me that Kholofelo is not in today. I then asked Pat to put me through to another consultant who can assist me and she rudely told me that nobody else will be able to assist besides Kholofelo. The question I ask myself is how can business come to a stand still just besides of one person? Does this mean I will only get the funds I app**** for only once Kholofelo gets back to the office? This is definitely not Treating The Customer fairly!!? I'm shocked at this extremely inefficient service!!