Extremely Dissatisfied

To whom it may concern,

My name is Monique Tissong, I paid my nedbank credit card on the 20th July 2026 which is my payment date (this is my statement run date), the full payment was made, I actually paid more than the due amount, which is what I usually do.

The last agent I dealt with informed me that the statement run date was changed by Nedbank (the previous agents never mentioned this to me either), this was without any warning or consent, this is extremely inconvenient and costing me a lot more, this shouldn't have happened, why did you'll change the date without warning?

I pay my credit card on the 20th of every month and I've never been in arrears until now, this is your fault, and now it's going to appear on my credit score, that is on you Nedbank.

Why can't my payment be reversed for July an allocated for the outstanding amount? I'm extremely upset and I cannot be concerned about thing's that you messed up Nedbank. I'm expecting, and im already at high risk in my pregnancy, I can't stress about your mistakes. I called collections and they weren't very helpful, and the agent was abrupt and obnoxious, she kept speaking while I explained my situation.

This has to be cleared and sorted by you Nedbank, I will persist, if you'll don't do nothing about it.

Extremely disappointed Monique Tissong