Extremely disappointing service

(1st complaint to Nedbank) I'm an existing client of nedbank... I went into the nedbank Northgate branch on Thursday morning... I had a Gold Cheque account and a Gold cheque American express account however I was told that my accounts are domain by the consultant that also help me with the processing of my documents for a credit card application...

I moved my salary to fnb but was now ready to move back to Nedbank... When I called in they said that I qualified for a Gold cheque account how the consultant didn't really look at my bank statement amounts and advice me on a better plan in the bank ... She said if I made a deposit into my account then my account would move over from domain and be active again.

I waisted so much of airtime when I came back home only to realize that my cards that I have cannot be used and my account was not active at all on the system.

I then called Nedbank where a lady was so kind to assist me and help me set up my nedbank money app and revive my existing accounts.

She also sent an email to the consultant that was helping me at Northgate to contact me asap in order for them to reissue me with my bank cards so that I can move my salary and not be inconvenienced as I had to leave my job to get to the bank only to realize that nothing was explained properly.

The lady at the nedbank call center also advised me on different packages of banking seeing that my salary was on those figures but unfortunately the branch didn't...

It's been days where by I still did receive a call or email from Nedbank Northgate so I'm still not 100% any more if I want to move my salary there...

I would also like to consider the package but how do I if the branch didn't call me...

I'm not prepared to keep taking time off for negligence on their side...

I would like for someone else to please check if I could get another banking package and also check what's going on with my existing credit card application before I even think of coming back to Nedbank as customers one should not have to be disappointed in this way...

(2nd complaint to Nedbank).... It's been some time and as a customer of nedbank or any other bank I also have rights... As you can see my complaint on my previous email.... It's been some time where consultants are trying to assist me with my credit card application however every day it needs to be verified...

As a customer I only have privacy rights! As I still am waiting for approval on my credit card I find that nedbank from yesterday as been calling all my ex's to look for me for verification...

Now is this how a bank assist they clients???

I am extremely ****ed off with the protocall that you guys using as my contact details is always at the end of every email sent and on my banking profile app and nedbank call centers have been calling me on my number so who gives nedbank the right to actually make contact with any older number they have when my number has been updated... Is this bank aware of invading in privacy????

2ndly I am extremely tired of running after them for my credit card... 1st its approved then not on system then approved upon verification then call my ex's so it's still pending verification...

I am extremely ****ed off... My dad Banked with nedbank for over 20 years we had family history but nedbank then and now is two different banks..

I read reviews but still continued with my credit application thinking that maybe customers are over playing they part but today I see how nedbank really treats they customers....

I refuse to run after this bank I think I rather just keep my salary with fnb cause certainly I was not treated like this.

I never knew a bank can cause so much inconvenience and just keep saying sorry...

They string customers the whole day for verification till they know its time to go home...

It's time people be advised about this ban**** And they conduct of invading in people's privacy!!!

(3rd complaint to Nedbank) Once again I would like to thank nedbank on proving me right on every aspect from my account to my credit card application.... Like I stated earlier string customers till the day ends. I think I was very clear about that statement made...

Another whole day as gone by of me waisting my airtime data and precious time on a bank that can't follow protocol or should we say over promise and under deliver...

I'm sick and tired of all the calls and emails back and fourth to this bank... I have had several calls and apologize from people that don't know how to rectify situations... She took me the entire day of explaining myself sending her messages emails only to realize she's not helping but she works in your verification department Ms Mpho Mlangeni...

I never in my life would recommend this bank to any soul cause no one diserves this disrespect.

Please advise me on how to close off my existing accounts with this bank and stop my credit card application process..

I have enough evidence on my side enough black and white and I will make sure the whole entire world knows the treatment and service I received from this bank...

I do not wish to consult with them in any way as I will be taking this further