RJ
Riaan J

1 reviews | Active since Nov 2018

19 Nov 2018, 12:28

Extremely disappointing!

I was approved for a home loan. During the last part of the verification process, received a letter saying that my home loan application has been declined. This was the reason:

"The employment status and/or earnings information that you have supp**** could not be verified and we have been unsuccessful in corroborating this as a true reflection of your current state of affairs. No further application and/or appeals of this loan application will be entertained"

I work for a USA company, so we don't have landlines, however, my CEO's e\details was shared. They honestly made me go through that entire process, then decline my application and advise no further appeals will be entertained....because they didn't reach my CEO. Seriously??

Why couldnt you reach me, and ask me for other details etc?? Nedbank has put me in a difficult position because of this. I pull my application with the rest of the banks when Nedbank approved. Now I have to go through the entire process again. I am disappointed, as even when i layed a complaint Nedbank said they would get back to me in 24 hours. That was on Wednesday the 14 November. Today is the 19th. I was excited for this entire home loan process, and you made my experience a terrible one. Anyway, I wouldn't recommend Nedbank home loans to anyone.

0
Replies (3)
Nedbank
Nedbank's reply19 Nov 2018, 12:44
Official
Dear Riaan 

We have noted your concerns regarding you home loan application that was declined. Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards
Client Service Support

Best regards,

RJ
Riaan J's update19 Nov 2018, 12:46
Reviewer Update
Thanks. However, I wont hold my breath. You complaints manager Vernan Skeepers was suppose to call me last Wednesday. Up until now, nothing, I have called, and left messages.....nothing! So its ok, don't worry to call me back.
Nedbank
Nedbank's reply19 Nov 2018, 12:52
Official
We apologise for the delays , 
We will provide your comments to the Resolution Manager.

Regards
Client Service Support  

Best regards,