Extremely disappointed with service at Nedbank Ferndale on Republic

My mother and I recently visited the Nedbank branch at Ferndale on Republic Mall (Shop 10L) to open a business account for her small business. She was assisted by a consultant named Hlayisani.

After the account was opened, she was called back to collect her business cards. When she got home, she realised she had been given two cards- without any explanation as to why. Later, when she attempted to withdraw money from the ATM to purchase business supplies, she was unable to do so.

She went back into the same branch to speak with Hlayisani, who informed her that someone may have tried to log into her account. He even asked if I had tried to log in- which was quite alarming, as I have no reason or access to her business account.

He then stated that the wrong cards had been ordered and that new cards would be requested. As she was leaving, one of the staff members at the entrance told her that she was supposed to open a separate Nedbank personal account and link it to her business account for everything to function properly. When she brought this up with Hlayisani, he contradicted that information and said it wasn’t necessary.

Despite being told new cards would be ordered, my mom has heard nothing since. It’s now been nearly a month. She even followed up via message, but Hlayisani has not responded.

This entire experience has been deeply frustrating. She’s been sharing her Nedbank business account details with customers, yet is unable to access the funds, forcing her to use her personal account instead. This is completely unacceptable service- especially from a bank of Nedbank’s size.

We are extremely disappointed with the level of professionalism and accountability at the Ferndale on Republic branch. We expected far better. We need urgent assistance with resolving this issue please.