Extremely disappointed in Nedbank service

I'm writing to express my disappointment and frustration with the service I've received from Nedbank regarding my home loan application. Despite being initially approved, my application was later declined without any explanation.

As a loyal customer with multiple financial commitments to Nedbank, including a credit card and car finance, I was surprised by this turn of events. I had moved my salary account from Discovery Bank to Nedbank, believing they were a reliable and customer-focused institution. Having all my accounts with Nedbank was supposed to simplify things, but this experience has been anything but smooth.

What's even more concerning is that my banker has been trying to follow up on my behalf, but she's been unable to get assistance from the credit division. This lack of communication and support is unacceptable, especially given my long-standing relationship with the bank.

I'd appreciate it if you could look into this matter and provide clarity on why my application was declined. I hope that Nedbank values its customers and will take steps to improve its communication and service.